Online banking app Revolut has been hit by a major outage that has affected not only the app but also card payments in shops, leaving many customers unable to pay or move money. Users in several countries reported problems on Tuesday morning, while the company said it was aware of the issue and working to fix it.
Company statement
“We are currently experiencing a service disruption affecting multiple features, which may result in some services being inaccessible,” Revolut said in a statement posted on X. “Our engineering team is actively working to restore full service as quickly as possible.
“We appreciate your patience and apologise for any inconvenience this may have caused.”
Card payments also affected
Revolut faced a wave of complaints on social media from users who said they were unable to make payments or transfer money, causing a range of problems.
Notably, unlike many other banking outages, users said their cards had also stopped working, leaving them unable to pay even in physical stores.
Complaints came from around the world, with users in the UK, France and Spain reporting disruption. It is unclear whether the outage is affecting every Revolut user.
Status page shows all systems “operational”
Revolut offers a “system status” page on its website, but at the time of The Independent’s report, it showed all systems as “operational”.
About Revolut
Revolut is based in the UK and was originally marketed mainly as a way for customers to make payments around the world without the high fees usually charged by traditional banks. Like many other financial technology firms, it started primarily as an app but has moved towards more traditional financial services, and now operates as a bank in more than 30 countries.
According to the company:
- it has more than 80 million personal customers worldwide
- it has more than 800,000 business customers
- it reported revenues of £4.52 billion last year
- it reported profits of £1.3 billion
This is a developing story.
With information from The Independent
